Conflict Resolution Choices

Make the Right Choice
Conflict is a normal part of everyday life. What we do about the conflict we encounter can make or break us.

Building relationships is essential to success. When conflict arises, we must first consider the importance of the relationship versus the the importance of the issue.

Win-Lose
In the win-lose scenario, we use power and authority to force someone to conform to our wishes. The issue is so important that we must sacrifice the relationship in order to succeed. Conflict arising from personal safety issues, violation of policies, legality, and ethics fall in this category.

Lose-Win
In lose-win, we are more concerned with maintaining a healthy relationship with the individual(s). The issue in not that important, so we let them "win." Think of this as losing the battle to win the war.

Lose-Lose
In the lose-lose scenario, both the issue and the relationship are important. Both parties in the conflict must give up something of importance in order to reach a resolution to the conflict. Neither side leaves the situation feeling good about it.

Win-Win
The best method for resolving conflict and gaining cooperation is to think win-win. In other words, we look for a solution that is of mutual benefit to both parties.